Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment. You can find out more on the NHS website.
Patient Feedback
We welcome and appreciate any views or suggestions you may have regarding any aspect of our service, including our website. Please let us know about your experiences, both good and not so good.
If you would like a personal response please complete the contact details. If you would prefer to keep your feedback anonymous we would still very much like to hear from you.
Please ensure you complete the subject line marked with an * otherwise the form cannot be sent.
Patient Feedback and Surveys
We will publish the latest patient survey and results information on this page.
National GP Patient Survey 2020
Complaints
We make every effort to give the very best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately, alternatively, complaints forms are available from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
For more information on our complaints process, please read our Complaints Leaflet
Complaints Leaflet 13.07.23
If for any reason you do not want to speak to a member of our staff, then you can request that the Integrated Care Board (ICB) investigates your complaint. They will contact us on your behalf:
NHS Humber and North Yorkshire ICB
The Experience Team
Health Place
Wrawby Road
Brigg
DN20 8GS
Tel: 01904 555999
E-mail: hnyicb.experience@nhs.net
Page last reviewed: 17 November 2025